Patient Portals for Enhanced Engagement

Presenter

Adele Allison, Director of Provider Innovation Strategies, DST Health Solutions, LLC

Overview

Awake an average of 6,000 hours each year, the typical patient will only see his/her provider for 1 of those hours.  This means providers are heavily relying on unengaged patients to self-manage disease and adhere to wellness protocols for optimum outcomes.  Communication is crucial!  The cultural shift to patient-centeredness spotlights communication to ease misconceptions and harmonize the provider-patient relationship.  A critical element impacting reimbursement, public ratings and overall quality, your patient portal is a tool that can enhance engagement – but only if patients use it.  Join Adele Allison as she offers considerations to strengthen your practice’s rapport with patients through use of the patient portal.  Learn about simple marketing techniques and strategies to widen your engagement framework and orchestrate the cultural shift necessary for modernized communication.  This session will provide tips and tricks for using your portal to improve patient relationships, retention and disease management.

Target Audience

Operations, Financial Management, Organizational Governance, IT, Marketing, Leadership and Management, Risk Management/Compliance, Physicians, Non-Physician Providers, Personal and Professional Development

Core Competencies

Operations, Leadership, Healthcare Innovation

Objectives

By the end of the presentation, attendees will be able to:

1. Analyze provider and patient common communication pet peeves.
2. Compile examples and best practices to enhance patient communication for disease management through adoption and use of the portal.
3. Initiate patient-centeredness strategies and relevant techniques in practice redesign.

How to Connect

Webinar Link: http://auch.adobeconnect.com/trainings/

Call-In: 1.866.491.2995

Code: 2716433769