Series Overview

Frontline Caring Connections: Excellence in Patient and Team Interactions is an integral component of the Frontline Foundations Series. This interactive, hands-on training is designed to strengthen compassionate communication and teamwork among healthcare professionals. Through guided reflection, evidence-based strategies, and practical skill-building, participants will learn to create meaningful connections with patients and colleagues while managing the challenges of frontline care. The series combines self-assessment, discussion, and hands-on learning to promote excellence in patient care, enhance emotional intelligence, and support personal well-being. 

While the virtual sessions build foundational knowledge, covering health center operations, professional pathways, frontline excellence, and communication skills, this in-person session provides an opportunity to: 

• Practice compassionate communication techniques in live simulations with peers and facilitators. 
• Apply de-escalation strategies and conflict management tools in realistic, high-pressure scenarios. 
• Strengthen teamwork and inter-professional collaboration through structured group exercises. 
• Reflect on personal strengths, challenges, and areas for growth in patient and team interactions. 
• Integrate self-care strategies into daily practice to maintain resilience and prevent burnout. 

By connecting theory from the virtual sessions with hands-on skill practice, the in-person session ensures participants are ready to implement compassionate, patient-centered care and effective team collaboration in their day-to-day work. 

Completion of both the virtual series and one in-person session is required to earn the Frontline Foundations Certificate of Completion. Registrants may choose one of four offered dates for the in-person session: 

• March 10, 2026 (Salt Lake City)
• May 12, 2026 (St George)
• August 27, 2026 (Green River)
• December 8, 2026 (Salt Lake City)

Presenter

• Emily Bennett, LCSW – Behavioral Health Program Manager, AUCH

Session Information & Registration

For questions regarding this training, please contact Emily Bennett.