2021 CHAMPS Virtual CORE Competencies for Health Center Supervisors and Managers Training (6)

Date/Time/Location: Five online sessions, held every Thursday in April 2021 from 9:00-11:30AM MT / 10:00AM-12:30PM CT.

Lead Trainer: Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting.

Event Overview: Managers and supervisors play a pivotal role in the success of the health center, yet many are hired or promoted into their roles without the core skills to effectively hire, train, manage, engage, retain, and develop others. This course, specifically designed for supervisors and managers at community, migrant, and homeless health centers, offers intensive, hands-on, and immediately applicable skill-building to successfully navigate management and supervisory roles in the fast-paced and often challenging health center environment. Don’t miss this opportunity to ensure you have the nuts-and-bolts knowledge, skills, and strategies to be successful in your management role.


  • The History, Mission, and Impact of the Health Center Movement
  • The Art of Management Communication
  • Strengthening Employee Engagement, Productivity, and Retention
  • Behavioral Interviewing
  • Staying Legally Compliant as a Manager/Supervisor
  • Making Customer Service a Reality

Course Components: In order to optimize learning and promote public health, all components of this course will be held virtually, involving both independent and group learning and networking opportunities. Attendees will:

  • Receive a brief pre-recorded introductory session about the Community Health Center Movement.
  • Attend five live online meetings via Zoom to allow for facilitated learning and small group work:
    • Thursday, April 1, 2021, 9:00-11:30AM MT / 10:00AM-12:30PM CT
    • Thursday, April 8, 2021, 9:00-11:30AM MT / 10:00AM-12:30PM CT
    • Thursday, April 15, 2021, 9:00-11:30AM MT / 10:00AM-12:30PM CT
    • Thursday, April 22, 2021, 9:00-11:30AM MT / 10:00AM-12:30PM CT
    • Thursday, April 29, 2021, 9:00-11:30AM MT / 10:00AM-12:30PM CT
  • Undertake weekly homework designed to support the implementation of new learning in the home health center.
  • Have access to all course materials electronically on a password-protected page of the CHAMPS website (coming soon); didactic components of the virtual course will be recorded and available to registrants through Friday, May 14th.
  • Important Technical Requirements: Each participant will need a webcam to join the training. This highly interactive program is conducted through Zoom video conferencing, and all participants must join on video (one participant per device) in order to participate. If access to a computer with a webcam is not available, Zoom has an excellent app that enables participants to join via most phones or tablets that have video capability. This helps us achieve a true face-to-face environment during this virtual training!

Cost: The registration fee is $500 for CHAMPS Organizational Members and $700 for Non-Members.

Due to the generous support of our Region VIII State Primary Care Associations, all health centers in Region VIII qualify for the discounted CHAMPS Organizational Member rate.

Recommended For: Region VIII health center supervisors and managers at all levels.

Course Size: Approximately 40 supervisors/managers.

Registration Scholarships: A limited number of registration scholarships (up to one per health center) are available for this course for participants from each Region VIII state, courtesy of our Region VIII State Primary Care Associations. Available scholarships will be awarded on a first-come, first-served basis. If you are interested in being considered for a scholarship, you must:

  • Check “yes” you would like to be considered for a registration on your registration form, AND
  • Send in your registration details (see “Registration Instructions” below).

Registration Instructions: Please provide participant information by completing the online registration form (you may also click HERE to fill out and submit via email a printable registration form). The registration due date is Monday, March 1, 2021. Do not send payment immediately. Once CHAMPS has received your registration information, you will be sent an email notifying you:

  • Whether or not you have received a registration scholarship (you MUST check “yes” you would like to be considered for a registration scholarship on your registration form to be considered).
  • How much you may owe for registration and how to make your payment to CHAMPS.

Start Date + Time April 29, 2021 @ 9:00 am
End Date + Time April 29, 2021 @ 11:30 am