February 3, 2026 @ 12:00 pm – March 3, 2026 @ 1:00 pm
Frontline Foundation Training Series
February 3, 2026 @ 12:00 pm – March 3, 2026 @ 1:00 pm
this is a virtual series
Date
February 3, 2026 – March 3, 2026
Each event will be held virtually on Tuesdays, from 12-1pm MT
Location
Virtual via Zoom
Pricing
$50 per attendee
Who Should Attend
- Front desk staff
- Call center staff
- Patient service representatives
- Other patient-facing staff
Series Overview
The Frontline Foundation Training will consist of five one-hour virtual sessions, held every Tuesday from 12-1pm MT. See below for the series schedule and session overviews.
A Certificate of Completion is available for those who also attend the in-person Frontline Foundation: Care Connections — Excellence in Patient and Team Interactions.
February 3, 2026 | Health Center Overview
- Health Center Program 101
- Identifying Utah’s Community Health Centers
February 10, 2026 | Pathways to Professions
- Apprenticeship programs
- Professional growth and development opportunities
- Benefits of working at a health center
- Compensation packages & loan forgiveness
- Setting SMART goals
February 17, 2026 | Frontline Excellence Part 1
- Mastering phones, scheduling, and registration skills
February 24, 2026 | Frontline Excellence Part 2
- Professionalism
- Billing
- Outreach
March 3, 2026 | Frontline Courage and Confidence
- “Ask an Expert” open office hours
- Tools for speaking up for your role
- See something, say something
Presenters
- Sandra DeBry – Workforce Program Manager, AUCH
- Kaitlynn Drollinger – Billing & Outreach Program Manager, AUCH
- Shlisa Hughes – Quality Improvement Practice Coach, AUCH
- Dr. Sarah Woolsey – Medical Director, AUCH
For questions regarding this training, please contact Shlisa Hughes.
