September 15 @ 10:00 am – September 16 @ 1:00 pm
Communicating for Impact – Using Data to Drive Quality Improvement in Healthcare
September 15 @ 10:00 am – September 16 @ 1:00 pm
Date
Monday, September 15, 10am to 3pm MT
Tuesday, September 16, 9am to 1pm MT
Location
SLCC Miller Campus – 9750 S 300 W, Sandy, Utah
Pricing
AUCH Members
$100/per attendee for both days
$60/per attendee for one day
Non-Members
$150/per attendee for both days
$80/attendee for one day
*$5 discount per attendee for organizations who register more than one person
Who Should Attend
- Healthcare quality improvement professionals
- Project and data analysts
- Clinical leaders and healthcare administrators
- Anyone seeking to enhance their impact through data-driven decision-making and change leadership
Event Overview
Monday, September 15
Session 1: Quality Improvement Essentials – from Metrics to Momentum
Build the foundation for sustainable improvement. This session introduces the core tools and strategies needed to identify gaps, measure progress, and lead meaningful change in healthcare delivery.
Key Topics:
- QI Concepts & Tools: Explore foundational models like Plan-Do-Study-Act (PDSA), root cause analysis, and data dashboards.
- Measurement & Evaluation: Learn how to select relevant metrics and evaluate performance with confidence.
- Identifying Gaps: Use practical methods to uncover performance breakdowns and data-driven opportunities for improvement.
- Change Management & Communication: Understand how to build team buy-in and support long-term change through strong leadership and messaging.
- Takeaway: Walk away with an actionable roadmap for implementing QI initiatives that are both measurable and meaningful.
Tuesday, September 16
Session 2: Communicating with Data – Turning Insights into Action
In this hands-on workshop, we’ll focus on how your organization can leverage data to communicate key concepts and findings to audiences you need to reach – e.g., health center leadership, providers, patients, and elected officials. We’ll go through some lessons in communicating effectively with data and review tools you can use to create engaging graphs, maps, and data stories. We’ll also partake in some activities to help you apply the skills you will acquire, including how to tailor data content to inspire your audiences and persuade them to take a desired action.
Key Topics:
- Lessons Learned: Real-world insights on what works—and what doesn’t—when communicating with data in healthcare.
- Free Tools Spotlight: Review and discuss freely available tools for effective data storytelling and visualization.
- Chart Makeover Activity: Collaborate with peers to critique and reimagine data visuals for greater impact and clarity.
- Tabletop Exercise: Practice tailoring data messages for different audiences—clinicians, executives, frontline staff, and patients.
- Takeaway: Learn how to communicate clearly, persuasively, and with purpose—whether you’re briefing leadership or engaging your care team.
Presenters
Coleman Associates
Coleman Associates has led the way in redesigning how healthcare works for both patients and staff. The organization uses a proprietary, user-centered iterative design approach to drive meaningful and lasting improvements. By blending top-down strategy with bottom-up engagement, Coleman Associates helps healthcare organizations transform workflows, enhance experiences, and achieve measurable results.
Andy Krackov, Hillcrest Advisory
Hillcrest Advisory was founded and is led by Andy Krackov, who, over the last 20+ years, has fine-tuned an understanding of what works to achieve impact in communicating with data, thanks to his background in journalism, philanthropy, and the civic startup sector.
At graduate school at Stanford, Andy studied how people process media and how mass communication can affect us all. These are perspectives Andy brings to all his client engagements, particularly by helping clients focusing on audiences they need to reach and actions they want these audiences need to take.
For questions regarding this training, please contact McKenzie Dangerfield.
