Behavioral Health Consultant - Family Healthcare

November 19, 2019

Family Healthcare

Job Summary

BHC helps identify, triage, and manage primary care patients with medical and behavioral health problems, participates in development and implementation of BHC-specific clinical protocols and quality improvement initiatives, and contributes to the improvement of patient health outcomes.

The BHC must possess the necessary skills and personality traits to continue the agency’s commitment to high-value, high-quality total health care. Working closely with primary care providers, the BHC delivers brief, consultation-based services to patients using the PCBH model. Exceptional interpersonal, clinical assessment, intervention skills, motivational interviewing, drive for continuous improvement, and an adaptable, quick-moving style are essential.

The BHC role demands a unique behavioral health provider who: 1) operates in a consultative role within a patient-focused primary care team utilizing the Patient-Centered Behavioral Health (PCBH) Model; 2) provides recommendations regarding behavioral interventions to the referring primary care provider; 3) conducts brief interventions with patients on behalf of the referring primary care provider, and 4) provides short-duration, therapeutic, counseling interventions as necessary. The BHC may provide no greater than 40% of practice time for counseling/treatment sessions to FHC clients.

BHCs work alongside medical providers in real-time. They are often called into exam rooms to work with members in what is called a “warm hand-off” where the patient sees the physician first and then sees the BHC or vice versa. BHCs provide support for mental health concerns such as depression, anxiety or ADHD as well as physical health concerns such as management of diabetes, persistent pain, hypertension or sleep issues to name a few. A central goal of the PCBH model is to improve access to behavioral health care while supporting the interventions of the medical care team.

The BHC works as a primary care team member in a larger Patient-Centered Medical Home model (PCMH). The core of the PCMH clinical approach is team-based care that provides care management and supports individuals in their self-management goals. Care management is central to the shift in orientation embodied in the medical home away from a focus on episodic acute care to a focus on managing the health of defined populations, especially those living with chronic health conditions. Working closely with primary care providers, the BHC delivers brief, consultation-based services to patients using the PCBH model.


Essential Duties and Responsibilities

  • Provide high-quality clinical consultation addressing patient psycho-social concerns in collaboration with the integrated primary care team.
  • Provide assessment and psychotherapeutic interventions for patients of all ages regarding psycho-social concerns that may be related to life stressors, acute and/or chronic medical/mental health conditions, motivational barriers to healthy lifestyle, and/or other identifiable behavioral health concerns, while making appropriate recommendations to medical providers and patients
  • Participate in interdisciplinary clinical care including diagnostic evaluations, urgent care assessment and intervention, treatment planning, individual, group, and family therapy
  • Provide effective treatment planning, goal setting, and assisting clients in successfully achieving goals.
  • Evaluate crisis situations and apply appropriate interventions.
  • Actively participate in meetings that support the integrated health care model to provide comprehensive care for clients.
  • Assist in the detection of “at-risk” patients and development of plans to prevent further psychological or physical deterioration.
  • Facilitate referrals to specialized mental health providers and psychiatric services as needed; provide on-site crisis assessment, triage and intervention while coordinating with community based mental health organizations, local hospitals, and public safety officials
  • Provide outreach to high risk patients and provide coordination of care including identification and referral to relevant medical, psychological and community resources
  • Attend applicable provider meetings, peer review, and participate in on-going training activities as needed
  • Participate in in-service/education and implementation of Quality Improvement projects.
  • Monitor the agency’s behavioral health program, identify problems related to patient services, and make recommendations for improvement.
  • Complete required documentation for contractual and billing needs in the electronic medical record per agency policy.


To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Business Acumen - Understands business implications of decisions.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.  


  • Master’s Degree in Social Work, Marriage and Family Studies, or other related fields.
  • Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
  • Flexible practice style and ability to quickly process change.
  • Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
  • Comfortable with the rapid pace of primary care, working with an interdisciplinary team, and have strong communication skills.
  • Good knowledge of psycho-pharmacology
  • Ability to design and implement clinical pathways and protocols for treatment of selected chronic conditions.


If interested, please send cover letter and resume/CV to:

Whitney Harris

HR Generalist

O: (435) 986-2656 x 5304

C: (801) 319-6201