Bilingual Front Office Receptionist - Utah Partners for Health

July 09, 2019

Organization
Utah Partners for Health - 8446 S Harrison St, Midvale Utah; 7651 S. Main Street, Midvale Utah


Job Summary 

POSITION PURPOSE
Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.

ESSENTIAL JOB FUNCTIONS
● Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
● Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
● Ensure that appointment reminder calls to patients are made the day before.
● Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
● Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
● Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
● Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
● Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
● Complete morning and nightly checklists.

ANCILLARY JOB FUNCTIONS
● Maintain equipment and stocking of supplies.
● Ensure the cleaning of the reception work and waiting area.
● Other duties as assigned.


Qualification 
EDUCATION AND EXPERIENCE
● High School Diploma or equivalent is required.
● Less than 1 year related experience is recommended.
Preferred, but not required:
● Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES
● Skills in data entry with high level of accuracy.
● Knowledge of billing and collection processes.
● Knowledge of clinic flow and processes.
● Skills in computer programs such as Microsoft Word, Excel, & Outlook.
● Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
● Ability to work in an organized fashion with a high attention to detail.
● Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
● Ability to handle and defuse stressful or tense situations.
● Ability to manage time effectively and multitask.
● Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
● Ability to communicate in Spanish.

WORK ENVIRONMENT/PHYSICAL ABILITIES
● Must be able to sit, stand, talk and hear for extended periods of time.
● Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
● General office environment conditions, with moderate noise levels.
● May be exposed to potentially dangerous bodily fluids or hazardous chemicals.

Schedule
Full-time


Additional Info
Be fluent in English and Spanish


Salary
$13 to $16 per hour depending on experience.


Apply
Send an email to kmicka@upfh.org


Job Closing
09/07/2019