Trainings and Technical Assistance (TTA) Program Manager - Salt Lake City, UT


Trainings and Technical Assistance (TTA) Program Manager

Job Description

The Association for Utah Community Health (AUCH) is a membership association for Utah’s Health Centers serving low-income, homeless, and migrant populations in Utah. AUCH is a busy, team-oriented non-profit that represents and supports Utah’s Health Centers by providing trainings and technical assistance to improve the quality of and access to comprehensive healthcare services. AUCH is looking for an experienced TTA Program Manager to facilitate the identification, implementation, and evaluation of current and future Health Center training and technical assistance needs within a multi- disciplinary team. Applicants should be excited about facilitating change among a diverse group of rural and urban stakeholders.

Organizational Background/Mission

For over 30 years, AUCH has represented Utah's Health Centers and their patients. As Utah’s designated Primary Care Association, we provide over 12,000 hours of training and technical assistance to 13 Health Centers and five affiliate members each year. Our members provide comprehensive, high-quality primary and preventive healthcare services to all individuals, with or without insurance, regardless of ability to pay. Health Centers are community-based, patient-directed organizations that eliminate geographical and financial barriers, and serve populations with limited access to care. In support of our members and the people they serve, AUCH helps reduce barriers to healthcare through health promotion, community engagement, education, and policy analysis. AUCH receives federal program support from the Federal Bureau of Primary Health Care to develop and enhance services for our members.

Job Summary

The TTA Program Manager (PM) oversees the trainings and technical assistance division to ensure effective coordination of time, resources, tasks, and reporting across the team. The PM will facilitate the identification and assessment of current and future Health Center training and technical assistance needs, oversee implementation, and assess reporting outcomes. The PM ensures the direction and implementation of operating policies and initiatives within the division through weekly onsite support, coaching, supervision, and program development in an effort to meet organizational objectives. This position educates, enhances performance and recognizes performance of staff within their division to ensure ongoing communication and productivity. The PM provides technical and administrative support for multiple projects under the direction of the Associate Director.

General Responsibilities

The following information is intended to be representative of the essential functions performed and is not all-inclusive. 

  • Provide vision, management and supervision to the Training & Technical Assistance Division in a collaborative and supportive manner to ensure the success of each division/area of work including:
    • Coaching, empowering and motivating.
    • Monitoring individual performance.
    • Planning and coordinating workload.
    • Evaluating annual performance.
  • Provide leadership and direction to the:
    • Practice Transformation Coordinator in the implementation of AUCH’s clinical practice transformation and Quality Improvement/Quality Assurance priorities;
    • Data Resources Coordinators in the implementation of AUCH’s data work;
    • Healthcare Finance Coordinator in the implementation of AUCH’s financial performance improvement and payment reform priorities.
  • Provide bi-monthly status reports to Associate Director.
  • Facilitate the assessment, identification and implementation of current and future Health Center training and technical assistance needs, including follow-up studies of all completed trainings, peer groups, and work groups to evaluate and measure impact and future needs.
  • Oversee initiatives with Health Centers to support and facilitate financial, operational, and clinical performance improvement within Health Centers, this includes:
    • Identification of problems, development of solutions, and implementation of a chosen course of action to resolve issues and build consensus among diverse stakeholders;
    • Development of training and technical assistance program;
    • Facilitation of AUCH Peer Groups;
    • Development and facilitation of ad hoc AUCH Work Groups; and
    • Evaluation and reporting of impact.
  • Develop and maintain expert knowledge of:
    • Revenue cycle, Payment Reform, Practice Transformation, Quality Improvement/Assurance, and Integrated Care concepts.
    • HRSA Compliance Manual, Program Information Notices (PINS), Program Assistance Letters (PALS), and Federal Register notices, as appropriate.
    • Industry trends, issues, products and solutions, in particular as they relate to healthcare transformation and move to value-based arrangements.
  • Monitors spending against the division budget.
  • Establish and maintain a supportive, collegial role with health centers engaged in AUCH initiatives.
  • Actively participate in local, State, Regional, and National workgroups, and committees.
  • Contribute to the AUCH strategic planning process, goal and objective development and to the preparation of grant and work plan activities.
  • Assist with program planning, evaluation, and reporting.
  • Other duties as assigned.


  • Master's Degree in appropriate field or undergraduate degree with 5 years experience in a relevant field.
  • Demonstrated experience as a supervisor or manager of multi-disciplinary team.
  • Demonstrated experience applying leadership and supervision related to healthcare programs.
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.)
  • Ability to:
    • Read, analyze, and interpret general business periodicals, professional journals, technical procedures/reports/documents, or governmental regulations.
    • Interpret an extensive variety of technical instruction.
    • Write reports and business correspondence, and speak effectively in front of groups of employees and clients.
    • Define problems, collect data, establish facts, and draw valid conclusions.
    • Work as a team member, with demonstrated awareness of, and value for, cultural competence.
    • Manage change.
    • Plan, multi-task and prioritize job functions.
  • Excellent communication and leadership skills.
  • Demonstrated experience in design, implementation, and evaluation of programs.
  • Preference given to candidates with knowledge of PCMH/QI/QA standards and/or direct Health Center Program experience & exposure.
  • Preference given to candidates with knowledge of provider billing practices and the understanding of healthcare reimbursement methodologies.
  • Must have demonstrated proficiency in virtual web applications, word processing, and spreadsheet software used to maintain databases and create spreadsheets, reports and documents.
  • Must have a high standard of work-ethics, and be able to multi-task & collaborate with a multi- disciplinary team.
  • Ability to travel throughout Utah.

AUCH is an equal opportunity employer, offering flexible benefits, a casual work environment, and competitive compensation (DOE).

Category: Full-Time; Exempt Responsible to: Associate Director

Deadline to Apply: Application review begins May 29, 2018

To Apply: Please email a cover letter and resume to

Association for Utah Community Health Attn: Courtney Pariera Dinkins

860 East 4500 South, Suite 206 Salt Lake City, UT 84107