Integrated Care Coordinator - Salt Lake City, UT


Integrated Care Coordinator

Job Description

The Association for Utah Community Health (AUCH) is a membership association for Utah’s Health Centers serving low-income, homeless, and migrant populations in Utah. AUCH is a busy, team-oriented non-profit that represents and supports Utah’s Health Centers by providing trainings and technical assistance to improve the quality of and access to comprehensive healthcare services. AUCH is looking for an experienced Integrated Care Coordinator to develop and facilitate trainings and technical assistance aimed at improving Health Center integration of chronic and preventative care management. Applicants should be excited about facilitating change among a diverse group of rural and urban stakeholders.

Organizational Background/Mission

For over 30 years, AUCH has represented Utah's Health Centers and their patients. As Utah’s designated Primary Care Association, we provide over 12,000 hours of training and technical assistance to 13 Health Centers and five affiliate members each year. Our members provide comprehensive, high-quality primary and preventive healthcare services to all individuals, with or without insurance, regardless of ability to pay. Health Centers are community-based, patient-directed organizations that eliminate geographical and financial barriers, and serve populations with limited access to care. In support of our members and the people they serve, AUCH helps reduce barriers to healthcare through health promotion, community engagement, education, and policy analysis. AUCH receives federal program support from the Federal Bureau of Primary Health Care to develop and enhance services for our members.

Job Summary

The Integrated Care Coordinator (ICC) will develop and facilitate trainings and technical assistance aimed at improving Health Center integration of chronic and preventative care management, social support services, and clinical best practices of care into primary care services. The ICC is responsible for working with health centers to facilitate patient centered interactions and effective redesign efforts to meet HRSA Quality Improvement requirements and national standards for preventative and chronic care management practices within a Patient Centered Medical Home (PCMH). The ICC will develop & maintain partnerships with state and national integration professionals. The ICC supports health center achievement of improved patient outcomes, increased patient satisfaction, increased provider and health care team satisfaction, and improved practice efficiency. The ICC reports directly to the Practice Transformation Coordinator and works among a multi-disciplinary team to increase access to affordable, high quality, integrated patient centered services within Utah’s health centers.

Principle Responsibilities

The following information is intended to be representative of the essential functions performed and is not all-inclusive.

  • Develop and maintain expert knowledge of:
    • Practice Transformation and Quality Improvement/Assurance as it relates to Patient- Centered-Medical-Home standards.
    • National standards for integrated primary care services including Preventative & Chronic Care, Vision, Dental, & enabling services;
    • HRSA Compliance Manual, Program Information Notices (PINS), Program Assistance Letters (PALS), and Federal Register notices, as appropriate;
    • Industry trends, issues, products and solutions, in particular as they relate to healthcare transformation and move to value-based arrangements.
  • Develop, implement, and manage initiatives with Health Centers to support and facilitate practice transformation within Health Centers, this includes:
    • Identification of problems, development of solutions, and implementation of a chosen course of action to resolve issues and build consensus among diverse stakeholders;
    • Development and facilitation of trainings and technical assistance in support of integrated care, including but not limited to—care coordination, team based care, patient centered medical home concepts, workflow best practices, policies and procedures, sustainability, and enhanced patient access;
    • Facilitation of AUCH Peer Groups;
    • Development and facilitation of ad hoc AUCH Work Groups; and
    • Evaluation and reporting of impact.
  • Establish and maintain a supportive, collegial role with health centers engaged in quality improvement activities.
  • Actively participate in local, State, Regional, and National workgroups, and committees;
  • Contribute to the AUCH strategic planning process, goal and objective development and to the preparation of grant and work plan activities;
  • Assist with program planning, evaluation, and reporting; and
  • Other duties as assigned.

Qualifications and Requirements

  • Masters degree in nursing, public health, or other healthcare related field, preferred.
  • BA/BS in healthcare related field with 3+ years experience in a healthcare field required.
  • Preference given to a candidate with direct health center experience.
  • Preference given to a candidate with direct chronic care management experience.
  • Must have strong communication and facilitation skills, both within and outside the organization.
  • Must have demonstrated proficiency in virtual web applications, word processing, and spreadsheet software used to maintain databases and create spreadsheets, reports and documents.
  • Must have a high standard of work-ethics, and be able to multi-task & collaborate with a multi- disciplinary team.
  • Ability to travel throughout Utah.

AUCH is an equal opportunity employer, offering flexible benefits, a casual work environment, and competitive compensation (DOE).

Category: Full-Time; Non-Exempt

Responsible to: Practice Transformation Coordinator

Deadline to Apply: Application review begins May 29, 2018 

To Apply: Please email a cover letter and resume to

Association for Utah Community Health

Attn: Courtney Pariera Dinkins 860 East 4500 South, Suite 206 Salt Lake City, UT 84107

The above statements are intended to describe the general nature and level of work being performed by people in this job. The statements are not an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description may be changed and additional duties may be added or assigned from time to time. The above description does not affect or diminish the at-will status of the employment relationship between AUCH and its employees.

The Association for Utah Community Health (AUCH) reaffirms its commitment to equal opportunity for all, regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a protected veteran. AUCH is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request a disability accommodation in the application process, please contact AUCH at: 801-716- 4600.