Front Desk Academy Kick-Off

Front Desk Kick Off

Registration Ends Friday, October 6th!

Overview: Front Desk Academy is a six-month long interactive training designed for front office supervisors, billing managers, finance managers and other similar positions interested in improving one or more of the following:

  • Workflow enhancements;
  • Revenue cycle enhancements;
  • Performance improvements; and
  • Measuring and monitoring the effects of change.

In addition to the initial training, AUCH will provide follow-up trainings and technical assistance during online meetings each month from November 2017 to May 2018 to help Health Center teams implement improvements in chosen areas of workflow.

Location: AUCH Office

Member Price: $600 per Health Center site for up to three staff and $250 for each additional staff member. Limit of five staff members per Health Center site. 

Non-member Price: $800 for up to three staff and $300 for each additional staff member. Limit of five staff members per non-member organization. 

Day 1- Presented by Synergy

9 am – Welcome and Introductions

9:05 am to 10:30 am

  • The Revenue Cycle
  • The Work Flow in a well-run CHC
  • Observations and Analysis

o   Top ten most common denials and rejections (most involve demographic errors)

  • Recommendations
  • Front desk best practices

10:30 pm-10:45 am – Break

10:45 am to Noon

  • Coordination of benefits
  • UDS Report
  • The Face of Your Health Center
  • Checks and balances
  • Accountability

Noon to 1 pm – Lunch

1 pm to 2:30 pm

  • Verifying eligibility
  • Authorizations
  • New registrations vs. prior patients
  • Patient slides
  • Co-pays and coinsurance

2:30 pm to 2:45 pm – Break

2:45 pm to 3:45 pm

  • Patient responsibility – Asking patients for money can be difficult

o   Tips for communicating with patients about payment

  • How the front desk affects clearinghouse rejections
  • Issues impacting revenue

3:45 pm to 4 pm – Wrap up

Day 2- ½ day Presented by AUCH

  • Process mapping 101
  • Operationalizing front desk training/Putting workflows in action
    • Drafting policies and procedures

Meals and snacks will be provided.

Additional Training & Technical Assistance Dates: Wednesday, October 18th and Thursday, October 19th in-person and follow-up meetings held online monthly through May 2018. (Note: Dates are tentative and subject to change)

  • November 14th:
  • December 11th:
  • January 9th
  • February 13th
  • March 13th
  • April 10th: Presentation Drafts
  • May 17th and 18th: Training wrap-up

Please contact Monica with questions about the training.

Please contact Barbara if you have troubles registering. 

Start Date + Time October 18, 2017 @ 8:30 am
End Date + Time October 19, 2017 @ 12:00 pm
Registration Cut Off October 12, 2017 @ 10:00 am
Location AUCH Office

We are no longer accepting registration for this event