Webinar: Transportation and Health Access

An Overview of a Quality Improvement Toolkit and the Veterans Transportation Program

“Learn How to Use a Continuous Quality Improvement Process to Reduce Missed Appointments Due to Transportation Barriers”


Date and Time: June 8, 2017 11:00am - 12:00pm MST

Target Audience:

  • HRSA-funded Health Centers
  • Primary Care Associations
  • Community-based Organizations
  • Rural Providers/Veterans Choice Providers


Goal: To provide information and resources regarding the following topic areas:

  • Gain an understanding of why transportation can be a major barrier to accessing critical health care and social services.
  • Transportation can be a barrier particularly for seniors, children, Veterans, those living in rural areas, and low-income individuals and families.
  • Increasing the awareness of health centers in better understanding how transportation barriers are impacting their patient population.
  • Learn how health centers can use the toolkit in with assessing the scope of the problem of missed medical appointments due to transportation barriers.
  • Learn how to implement the Plan-Do-Check-Act (PDCA) cycle to find patient-centered solutions.
  • Learn how to conduct a landscape scan of community resources, such as transit authorities and aging services, access points.
  • Discussion of strategies for  partnering with local organizations operating non-emergency medical transportation services.
  • Resources for helping health centers determine the cost of missed appointments due to transportation barriers.
  • An overview of the Veterans Transportation Programs:  Beneficiary Travel (BT), Veterans Transportation Service (VTS) and the Highly Rural Transportation Grant (HRTG) program.


Speakers include:

  • Sonia Lee –Health Outreach Partners
  • Kristen Stoimenoff –Health Outreach Partners
  • Darren Wallace- Veterans Health Administration
  • Marc Chevalier- Veterans Health Administration
  • Paul Perry- Veterans Health Administration

 Please register for this event at:



Start Date + Time June 8, 2017 @ 11:00 am
End Date + Time June 8, 2017 @ 12:00 pm
Location Webinar