Mastering the Techno-Human Aspects of a Telehealth Visit

Session description: During this session, we will discuss and highlight best practices for interacting with and leveraging the technology in ways that are person-centered for both staff and patients alike. Attendees will also consider the key elements of team-based approaches to telehealth, focusing on the role of the nurse. The target audience for this session includes any staff at in the outpatient setting that is likely to support or participate in telehealth or virtual service delivery. Patients, families and caregivers may be invited to this session. However, the session is focused on elevating role of the nurse in delivering high quality remote health care services.

Learning and session objectives: 

  • Walkthrough a telehealth visit from scheduling to follow-up, capturing best practices 

  • Explore leverage points for nurses to optimize key elements of the telehealth visit from initiation, patient preparation and documentation to care plans and effective/safe communication

  • List best practices to ensure safety, quality and patient/staff experience

  • Consider strategies to leverage telehealth to optimize population health management (in-reach and outreach)

Learn more here

Please contact Trudy Bearden at with any questions.

Start Date + Time December 8, 2020 @ 12:00 pm
End Date + Time December 8, 2020 @ 1:15 pm