Elevating Health Center

Operations Management

NACHC offers training to assist CEOs, COOs, Practice Administrators and other clinical and non-clinical managers and supervisors in the challenges of leading and managing the daily operations of a community health center. As a technical resource, NACHC has on staff a former health center leader with over a decade of experience in various operational roles including COO/CFO, Practice Administrator, Operations Project Manager and Reimbursement Director.

Our areas of expertise include:

Operational Workflow Management and Transformation

• Call Center and Front Desk Management
• Customer Service and the Patient Experience
• Performance and Process Improvement
• Scheduling and Productivity

Leadership and Management

• Coaching, Mentoring, Staff Development
• Building Effective Teams
• Conflict Management

Data and Measurement

• Gathering, Reporting and Evaluating Data
• Performance Indicators

Budgeting, Profitability and Cash Flow

• Operational Decision-Making and the Financial Impact
• Cost Containment

Top Resources

• NACHC manages Electronic Health Record User Groups for eClinicalWorks, NextGen, Greenway Intergy, Greenway SuccessEHS, GE Centricity and Athena. Learn more.
• Publications: Privacy and Security, HIE, Data/Analytics, Patient Portals, Business Intelligence Strategy
• National Partnerships: ONC, HRSA, CMS, HIMSS, HITEQ
• The Health Center Controlled Network (HCCN) Resource Guide provides updated information about existing health center networks and an overview of their services. Now available online.

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