Front Desk Academy
When: Wednesday, March 11, 2020 | 8:30 am - 4:30 pm
Where: AUCH Training Center, 860 East 4500 South, Suite 302, SLC, Utah 84107
Overview: This training will help health center staff in various roles understand the importance of customer service, registration, and creating and maintaining a culture of coverage.
Customer Service
- CULTURALLY COMPETENT CARE
- MOTIVATIONAL INTERVIEWING FOR FRONT DESK
- DE-ESCALATION: MANAGING DIFFICULT BEHAVIOR
- TRAUMA INFORMED CARE
Registration Best Practices
- STAFFING THE PHONES
- SCHEDULING
- NEW PATIENT REGISTRATION
- UTILIZING THE PATIENT PORTAL
- SLIDING FEE IMPLEMENTATION
- PATIENT ENCOUNTER WORKFLOW
- OUTREACH & ENROLLMENT
Agenda:
8:30am-9:00am - Breakfast and Check-in
9:00am-9:15am - Welcome
- Introductions, Overview of Training
9:15am-10:30am - Working with Special and Vulnerable Populations
- Cultural Competency
- Trauma-Informed Care
10:30am-10:45am - Break
10:45am - 12:00pm - Working with Special and Vulnerable Populations (Continued)
- Motivational Interviewing
- De-Escalation Techniques
- Secondary Trauma and Self Care
12:00pm - 12:30pm - Lunch
12:30pm - 2:00pm - Patient Encounter Workflow Best Practices
- Appointment Scheduling
- Staffing the Phones
- Registration and the Patient Portal
- Measuring Success
2:00pm - 2:15pm - Break
2:15pm - 4:00pm - Patient Encounter Workflow Best Practices (Continued)
- Checking Patients In
- Sliding Fee Implementation
- Chicking Patients Out
- Motivating Patients to Enroll
For questions, please contact Samantha Burfiend at sburfiend@auch.org.
Start Date + Time | March 11, 2020 @ 8:30 am |
End Date + Time | March 11, 2020 @ 4:00 pm |
Registration Cut Off | March 5, 2020 |
Cost | $75.00 |
Location | AUCH Training Center |