Serving patients across southwest Utah, Family Healthcare highlights the importance of a health care home

June 07, 2022

Article by St. George News

CONTRIBUTED CONTENT — Trying a new experience enlightens our understanding of the fascinating world in which we live. And shopping around before choosing a product will reward us with the best value for our investment. However, when it comes to health care, the best results happen when we can find one place to comfortably call “home.”

Family Healthcare provider consults with a young patient, location and date not specified | Photo courtesy of Family Healthcare, St. George News

A health care home provides a high-quality, patient-centered primary care environment where medical, behavioral and dental health professionals work in an integrated way and are constant, full partners in the health care journey of each individual patient. Serving Washington and Iron counties since 2002, Family Healthcare is currently the nonprofit primary health care home for 15,581 individual patients during 50,960 unique patient visits per year.  

Manuela’s story illustrates the benefits of having a health care home 

“My adult daughter Daisy and I have been patients at Family Healthcare for 11 years. Our experiences there have been very positive. I have so many good stories about the care we have received. They always have a solution for us, no matter how big the challenge.

“For example, I had vision problems and needed expensive surgery, and Daisy, who has cerebral palsy, needed leg braces. Our team at Family Healthcare helped me get the sight-restoring surgery I needed, performed by volunteer specialists and medical personnel in Salt Lake City. Daisy was able to get leg braces at a price we could afford.

“Recently, when I was having trouble getting a pre-surgery COVID-19 test in St. George, our doctor stepped in to help. Always going the extra mile, he took the time to come out to my car to make sure I had the paperwork I needed so that my surgery appointment would go well.

“I want to share our experiences so that others can get the health care help they need. My message is that you don’t have to feel afraid that you don’t have enough money or that you don’t speak English well enough. Family Healthcare always has a way to help you, and the compassionate staff speak Spanish. You can trust them to try everything they can to help. Without them, my surgery would not have been possible.” – Manuela

Family Healthcare is much more than a safety net

Family Healthcare patients Manuela and Daisy, location and date not specified | Photo courtesy of Family Healthcare, St. George News

In addition to being recognized by the National Committee for Quality Assurance for high-quality, patient-centered primary care delivery, Family Healthcare also removes the barriers that uninsured and low-income patients face in accessing a continuing primary health care home.

Annually, more than $5 million in discounted or no-charge care is donated to help patients who are facing economic hardship. And a sliding scale fee structure ensures that patients receive the care they need at a cost they can afford. It’s a hand up, not a handout, that offers patients the pride and dignity that comes with knowing they’re contributing to their own health and well-being. 

Later this spring, a new Family Healthcare clinic will open at 2276 E. Riverside Drive in St. George, so that everyone in the community can continue to grow healthy and strong together. With an on-site pharmacy offering deeply discounted prescriptions, more area residents than ever before will have access to the health care home they need, regardless of their circumstances.

Family Healthcare is a registered 501(c)(3) nonprofit organization serving the good people of Washington and Iron counties and is accepting donations to help with the construction of the new clinic and care costs for those with the greatest need.

Visit to learn more.

Written by LORI WRIGHT, CEO of Family Healthcare.