Family Healthcare is seeking a full-time, exempt Project Director to oversee all outreach, enrollment, Marketplace Navigators and Application Counselor/Assistors, and community health workers at Family Healthcare and within the Utah Consortium members.
This position will coordinate with other Consortium health center leads; orient, supervise, train, coach, and evaluate direct Insurance Marketplace and Outreach and Enrollment Navigators; develop and/or revise policies and procedures; coordinate the evaluation, documentation, and training associated with performance improvement and grant compliance including Navigator CMS training and certification, HIPAA HITECH, and privacy and security standards; oversee and ensure all marketing and outreach events and materials are appropriate and conducted timely, manage daily operations including oversight of Navigator customer service; develop materials, provisions of in-service and training and workgroups; design and direct the gathering, tabulating and interpreting of required data; oversee overall program evaluation and staff performance evaluation, and manage CMS reports/documentation submissions. Will ensure compliance to all Navigator grant deliverables and oversee all Navigator activities and Terms and Conditions of Navigator Grant Program. Will oversee all Navigators assigned to the Navigator Consortium grant and all Community Health Workers and Certified Application Counselor/Assisters (CAC’s) at Family Healthcare.
To be eligible for the Navigator role, the candidate must have a bachelor’s degree or equivalent experience in a health-related field such as nursing, health care administration, business administration, or public administration.
Essential Duties and Responsibilities: The essential duties and responsibilities include, but are not limited to:
The essential duties and responsibilities include, but are not limited to:
- Oversee orientation, supervision, training, and performance outcomes of new and existing Navigators, Community Health Workers, and Certified Application Counselors and Outreach and Enrollment workers at Family Healthcare.
- Oversee orientation, supervision, training, and performance outcomes (in collaboration with partner organizations) new and existing Navigators assigned to this project from partner agencies.
- Coordinate monthly consortium calls and assistance meetings.
- Maintain a calendar of events.
- Monitor staff program and project outcomes and reporting.
- Work with CMS project officer to meet all consortium goals.
- Collect and report on weekly, monthly, quarterly, and annual activities.
- Be responsible for compliance with all Terms and Conditions.
- Coordinate with AUCH, FHC, and consortium members on media, outreach, events, and training.
- Oversee grant compliance.
- Supervise staff work schedules, adherence to policies, monitor and evaluate performance.
- Develop and/or revise policies and procedures.
- Develop staff through coaching, mentoring, rewarding, and training.
- Manage day-to-day operations of Navigators and CAC/CHW workers at FHC and in collaboration with Consortium partners.
- Ensure financial invoices are collected and paid.
- Ensure all marketing, outreach, and event coordination occurs timely.
- Provide assistance to consumers to enroll in health insurance programs.
- Maintain high levels of confidentiality.
- Comply with all program reporting requirements.
- Comply with all training requirements.
- Travel in Utah to support outreach, public education events, and targeted assistance to enroll consumers into coverage project goals.
- Achieve enrollment goals as required.
- Provide information and services in a fair, accurate, and impartial manner.
- Provide targeted assistance to serve underserved or vulnerable populations.
- Assist any consumer seeking assistance, even if that consumer is not a member of the communities or groups served.
- Report all encounters, assistance, and outreach counts.
- Receive all appropriate consents.
- Complete all documentation timely and completely.
- Navigators will use available tools and data systems to re-contact previous Marketplace consumers prior to November 1, 2021.
- Navigators will make use of non-face-to-face methods as possible.
- Navigators will routinely report downtime, waiting rooms, and long delays with HealthCare.gov.
Ensure all of the following occur:
- Navigators must complete all required federal and, if applicable, state training and certification requirements prior to facilitating consumers with enrollment/re-enrollment in a QHP.
- Navigators must complete the HHS-developed training program and pass an exam before assisting consumers with Marketplace applications.
- Navigators must maintain expertise in eligibility, enrollment, and program specifications and conduct public education activities to raise awareness about the Marketplace.
Ensure all of the following occur:
- Submit timely and accurate weekly, monthly, and quarterly progress reports for outreach activity and enrollment data (reporting frequency subject to change if needed).
Safety and Compliance
- Maintain patient confidentiality in all aspects of the daily duties as well as during times when not at work.
- Follow all policies and procedures.
- Complete all required quality assurance/quality improvement tasks.
- Answer all questions and phone calls/emails etc. pertaining to the program timely.
- Provide excellent customer service.
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served, including individuals with limited English proficiency, and ensure accessibility and usability of Navigator tools and expertise for individuals with disabilities in accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
- Address all consumers, partners, and colleagues in a courteous and professional manner.
- Participate, organize, and lead meetings and events.
- Collaborate with others to ensure the highest level of services
Other Duties as Assigned
Requirements: To perform the job successfully, an individual should demonstrate the following competencies:
- Self-Awareness – Ability to assess own strengths and weaknesses and strives to continuously build knowledge and skills.
- Positive Attitude – Assumes positive intentions.
- Communication - Speaks clearly; listens and gets clarification; responds well to questions; uses communication toward high-quality patient care and optimal relationships with others. Writes clearly and informatively.
- Team-Work - Balances team and individual responsibilities; exhibits openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
- Ethics - Treats all people with respect; keeps commitments; inspires the trust of others; Works with integrity and ethics.
- Collaborative Support - Follows policies and procedures; completes administrative and clinical tasks correctly and on time; supports goals and values of consortium.
- Adaptability - Adapts to changes in the work environment; manages competing demands, frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
- Dependability - Follows instructions; response to management direction; Takes responsibility for own actions; keeps commitments.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality; attention to detail.
- Quantity – Works to ensure accessible care as measured by productivity standards; Completes work in a timely manner.
- Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions.
- Employee Health – Pass pre-employment background (and in response to reasonable suspicion) drug screening and adhere to all employee health requirements including immunizations and vaccinations.
Qualifications - Education/Experience:
- Bachelor’s Degree preferred.
- Bilingual in English and Spanish preferred.
- Demonstrate reliable attendance and punctuality consistently.
- Excellent communication.
- Proficient typing skills are essential.
- Pass pre-employment federal background screening and drug test.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a typical medical office setting and community event (outdoor) setting. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position is a mix of sedentary and moderate activity depending on the duties at the time with long periods of sitting and occasional physical activity. Occasionally, the employee will be required to lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk, and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Family Healthcare is an Equal Employment Opportunity employer and requires all sub-recipients to also be Equal Employment Opportunity