Overview: Front Desk Academy is a six-month long interactive training designed for front office supervisors, billing managers, finance managers and other similar positions interested in improving one or more of the following:
In addition to the initial training, AUCH will provide follow-up trainings and technical assistance during online meetings each month from November 2017 to May 2018 to help Health Center teams implement improvements in chosen areas of workflow.
Location: AUCH Office
Member Price: $600 per Health Center site for up to three staff and $250 for each additional staff member. Limit of five staff members per Health Center site.
Non-member Price: $800 for up to three staff and $300 for each additional staff member. Limit of five staff members per non-member organization.
Day 1- Presented by Synergy
9 am – Welcome and Introductions
9:05 am to 10:30 am
o Top ten most common denials and rejections (most involve demographic errors)
10:30 pm-10:45 am – Break
10:45 am to Noon
Noon to 1 pm – Lunch
1 pm to 2:30 pm
2:30 pm to 2:45 pm – Break
2:45 pm to 3:45 pm
o Tips for communicating with patients about payment
3:45 pm to 4 pm – Wrap up
Day 2- ½ day Presented by AUCH
Meals and snacks will be provided.
Additional Training & Technical Assistance Dates: Wednesday, October 18th and Thursday, October 19th in-person and follow-up meetings held online monthly through May 2018. (Note: Dates are tentative and subject to change)
Please contact Monica with questions about the training.
Please contact Barbara if you have troubles registering.
|Start Date + Time||October 18, 2017 @ 8:30 am|
|End Date + Time||October 19, 2017 @ 12:00 pm|
|Registration Start Date||September 11, 2017 @ 1:00 pm|
|Registration Cut Off||October 12, 2017 @ 10:00 am|