Front Desk Receptionist - Midvale, UT

February 22, 2019

Position
Front Desk Receptionist

Organization
Utah Partners for Health

Location
8446 S. Harrison Street, Midvale Utah 84047

Job Description
Job Title: Front Desk Receptionist
Department Mid-Valley Health Clinic (MVHC) 
Reports To Front Desk Lead
Positions Supervised 

POSITION PURPOSE 

● Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments. 

ESSENTIAL JOB FUNCTIONS 

● Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention. 
● Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments. 
● Ensure that appointment reminder calls to patients are made the day before.
● Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments. 
● Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
● Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
● Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
● Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
● Complete morning and nightly checklists.

ANCILLARY JOB FUNCTIONS 

● Maintain equipment and stocking of supplies. 
● Ensure the cleaning of the reception work and waiting area. 
● Other duties as assigned.

Qualification

EDUCATION AND EXPERIENCE 

● High School Diploma or equivalent is required. 
● More than 1 year of related experience is recommended.● Preferred, but not required: 
● Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES 

● Skills in data entry with a high level of accuracy.
● Knowledge of billing and collection processes.
● Knowledge of clinic flow and processes.
● Skills in computer programs such as Microsoft Word, Excel, & Outlook.
● Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
● Ability to work in an organized fashion with high attention to detail.
● Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers. 
● Ability to handle and defuse stressful or tense situations.
● Ability to manage time effectively and multitask.
● Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
● Ability to communicate in Spanish. 

WORK ENVIRONMENT/PHYSICAL ABILITIES 

● Must be able to sit, stand, talk and hear for extended periods of time.
● Must be able to have repetitive wrist, hand and/or finger movement to type and work on a computer.
● General office environment conditions, with moderate noise levels.
● May be exposed to potentially dangerous bodily fluids or hazardous chemicals.

COMPENSATION AND BENEFITS

This is a Full-Time Position that pays $13.50 to $16.00 depending on experience.
UPFH offers a generous benefits package including vision and dental insurance, an IRA with employer match, and full reimbursement of internal UPFH medical and behavioral health clinic services for employees.

ORGANIZATIONAL AND CULTURAL FIT
At UPFH we go above and beyond to help, care for and serve our patients and the community with excellence. We do this by working hard, being a team player, growing and improving, being empowered and focusing on quality. We are an organization that values proactive, welcoming, happy, open-minded, flexible, positive, willing and kind employees.

ORGANIZATIONAL DESCRIPTION
Utah Partners for Health is a community health organization with a passion to fill the gaps in Utah’s health care system by providing continuous, comprehensive and culturally sensitive health care of the highest quality. UPFH’s services include medical, eye, dental and behavioral health to benefit uninsured and underserved populations. Our mission is to provide compassionate, comprehensive, quality care to empower underserved individuals, families and communities in a patient-centered medical home.UPFH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

RECRUITING STATEMENT
Are you a great communicator, who can stay organized and focused on details in a fast-paced office?
Do you enjoy creating a positive and welcoming experience for patients and healthcare providers?
Are you looking for a job where you can help, care and serve patients and the community?If so, then the Front Desk Receptionist at Utah Partners for Health (UPFH) is for you!What is Utah Partners for Health all about?

● We love our patients! Our passionate and devoted teams help, care and serve our patients and the community with excellence.
● We are dedicated! We are proactive, positive, friendly, flexible, open-minded and hard-working team players, who find great purpose and happiness in our work.
● We want to empower! We’re always searching for and learning new ways to go above and beyond to help, care and serve at UPFH.
● We are growing! We recently expanded our services at UPFH and will continue to grow to better provide for the needs of our patients and the community. If you want to be a part of our story, and contribute to the learning and excellence of our organization as a Front Desk Receptionist, we welcome you to apply for this job.

Schedule
Full-time

Salary
$13.50 to $16.50 DOE

Apply
Please send your resume to info@upfh.org

Job Closing
03/31/2019