Quality Improvement and Clinical Risk Manager - Salt Lake City, UT

Organizational Background/Mission: For over 30 years, AUCH has represented Utah's Health Centers and their patients. As the Primary Care Association in the state, we provide over 12,000 hours of training and technical assistance (T/TA) to 13 Health Centers and 5 affiliate members each year. Our members include Federal Health Center grantees who provide comprehensive, high-quality primary and preventive healthcare services to all individuals, with or without insurance, regardless of ability to pay. Health Centers are community-based, patient-directed organizations that eliminate geographical and financial barriers and serve populations with limited access to care. In support of our members and the people they serve, AUCH helps reduce barriers to healthcare through health promotion, community engagement and development, education, and policy analysis. AUCH is designated by the Federal Bureau of Primary Health Care as the state Primary Care Association and receives federal program support to develop and enhance services for members.

Job Summary

The Quality Improvement and Clinical Risk Manager (QICRM) develops and coordinates trainings and technical assistance aimed at implementing evidence-based best practices, mitigating risk, and supporting resolution of clinical deficiencies. This includes supporting Health Centers with monitoring critical incidents, analyzing risk data, complying with regulatory and/or accreditation standards, completing clinical audits and inspections, increasing patient-centeredness, and reinforcing quality assurance and improvement evaluation methodologies. The QICRM is responsible for working with Health Centers to develop and implement policies and procedures to meet HRSA Quality Improvement requirements and National Standards for Patient Centered Medical Home (PCMH).  The QICRM reports directly to the T/TA Program Manager and works with a multi-disciplinary team to increase access to affordable, high quality, integrated, and patient centered services within Utah’s Health Centers. 

Principle Responsibilities

The following information is intended to be representative of the essential functions performed and is not all-inclusive.

  •  Develop and maintain expert knowledge of:
    • Practice Transformation, Quality Improvement/Assurance, and Integrated Care within a Patient-Centered-Medical-Home.
    • TJC, NCQA, and AAAHC regulatory and accreditation standards.
    • Risk management, quality improvement/quality assurance (QI/QA), and evaluation methodologies.
    • Health Center Program requirements including but not limited to: HRSA Compliance Manual, Program Information Notices (PINS), Program Assistance Letters (PALS), and Federal Register notices, as appropriate.
    • Healthcare industry trends, issues, products and solutions, as they relate to PCMH transformation, and regulatory and accreditation standards.
  • Provide leadership and direction to the:
    • Integrated Care Coordinators who will provide Health Centers with T/TA in integrating comprehensive health services and performance improvement.
    • Program Support Coordinator who will provide Health Centers with T/TA in the areas of emergency preparedness, tobacco cessation, and immunizations.es.
  • Provide at least bi-monthly status reports to T/TA Program Manager.
  • Develop, implement, and manage initiatives with Health Centers, including but not limited to:
    •  Development and facilitation of T/TA in support of PCMH, QI/QA, PDSA cycles, evidence based care and workflows, policies and procedures, patient empanelment, team-based patient care, patient-centered interactions, engaged leadership, enhanced patient access; care coordination;
    • Facilitation of AUCH Peer Groups; and
    • Development and facilitation of ad hoc AUCH Work Groups.
  • Establish and maintain a supportive, collegial role with Health Centers.
  • Actively participate in Team Huddles.
  • Actively participate in local, State, Regional, and National workgroups/committees.
  • Contribute to .AUCH strategic planning, goal and objective development, and preparation of grant and work plan activities.
  • Assist with program planning, evaluation, and reporting.
  • Other duties as assigned.


  • RN strongly preferred.
  • Master’s degree in nursing, public health, or other healthcare related field preferred.
  • BA/BS in healthcare related field with 5+ years experience in a healthcare field required.
  • Preference given to a candidate with expert knowledge of PCMH, QI/QA, NCQA, and TJC standards and/or direct Health Center Program experience.
  • Preference given to candidate with knowledge of operations of a primary care practice including team based care, chronic care management, billing, and workflows within a patient centered medical home.
  • Must have strong oral and written communication and facilitation skills, both within and outside the organization.
  • Must have proficiency in virtual web applications, word processing, and spreadsheet software.
  • Must be able to create quality reports and other documents.
  • Must have a strong work ethic, with the ability to multi-task and collaborate within a multi-disciplinary team.
  • Must be able to travel throughout Utah.

AUCH is an equal opportunity employer, offering flexible benefits, a casual work environment, and a competitive compensation (DOE). 

Category:   Full-Time; Non-Exempt

Responsible to:  Trainings and Technical Assistance Program Manager

Salary: DOE

Deadline to Apply: Application review begins August 24th, 2018 

To Apply: 

Please answer the following questions, and include with your cover letter and resume:

  • What is your experience with clinical risk management?
  • What is your experience with Patient Centered Medical Home and accreditation standards?
  • What is your experience with continuous clinical performance improvement?

Please send a cover letter, question responses, and resume to:


Association for Utah Community Health
Attn: Natalie Stubbs
860 East 4500 South, Suite 206
Salt Lake City, UT 84107


The above statements are intended to describe the general nature and level of work being performed by people in this job. The statements are not an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description may be changed and additional duties may be added or assigned from time to time. The above description does not affect or diminish the at-will status of the employment relationship between AUCH and its employees.


The Association for Utah Community Health (AUCH) reaffirms its commitment to equal opportunity for all, regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a protected veteran. AUCH is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request a disability accommodation in the application process, please contact AUCH at: 801-716-4600.