Position Title: Utah Healthcare Corps Member/Community Health Worker II
The Utah Healthcare Corps (UHC), an AmeriCorps program of the Association for Utah Community Health, currently supports more than 20 members serving in over 10 sites throughout the state of Utah. UHC Members make a difference in the healthcare community by providing patients with vital health education and translation services, including facilitating health insurance outreach and enrollment, and connecting communities to healthcare program assistance and resources.
AmeriCorps engages more than 80,000 Americans in intensive service each year at 21,600 unique sites including nonprofits, schools, public agencies, and community and faith-based groups across the country. Since the program’s founding in 1994, more than 1 million AmeriCorps members have contributed more than 1.4 billion hours in service across America while tackling pressing problems and mobilizing more than 2.3 million volunteers for the organizations they serve.
AmeriCorps is a program of the Corporation for National and Community Service, a federal agency that engages millions of Americans in service through its AmeriCorps, Senior Corps, Social Innovation Fund, and Volunteer Generation Fund programs, and leads the President’s national call to service initiative, United We Serve. For more information, visit www.NationalService.gov.
UHC member/Community Health Worker II responsibilities include, but may not be limited to, the following:
- Establishing trusting relationships with patients and their families while providing general support and encouragement;
- Providing ongoing follow-up, basic motivational interviewing, and goal setting with patients/families;
- Conducting intake interviews with patients, including enrolling and/or referring patients into applicable health and other programs;
- Following-up with patients via phone calls, home visits, and visits to other settings where patients can be found;
- Assisting patients with completing applications and registration forms;
- Conducting eligibility determination, enrollment, and follow-up with uninsured patients;
- Helping patients to set personal goals and attend scheduled appointments;
- Providing referrals for services to community agencies, as appropriate;
- Helping patients connect with transportation resources and give appointment reminders in special circumstances (transporting patients is strictly prohibited);
- Exhibiting excellent working relations with patients, visitors, and staff;
- Working closely with medical providers to help ensure that patients have comprehensive and coordinated care;
- Following-up with patients should be continuous from initial identification through closure.
- Work cooperatively with other clinical personnel assigned to the same patient.
- Maintain accurate knowledge of community resources appropriate to needs of patients/families.
- Be responsible for providing consistent communication to the Special Projects Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
- Participate in local, state, regional, and national workgroups, training sessions, and committees, as assigned;
- Other duties as assigned by clinic or supervising CHW must be in accordance with AmeriCorps terms and conditions.
Service Schedule: UHC Members are expected to serve at least 1700 hours over 52 weeks (one year). This includes participating in direct service, additional activities, events, service projects, and training as provided or mandated by the program. Exact service schedule will be determined in coordination with the host site.
Program Benefits: Full-time UHC members will receive the following program benefits:
- Living stipend in the mount of $1,500/month ($18,000/year), distributed bi-monthly
- Eli Segal Education award in the amount of $5,815 upon successful completion of service
- Health insurance premium reimbursement (to include dental) up to $170 per month
- Childcare assistance, if eligible
- Professional development training
Qualifications and Requirements: The following requirements must be met to be considered for the program:
- At least 18 years of age
- High school diploma or GED
- Legal Permanent Resident or citizen of the U.S.
- Written and oral fluency in English and language of target community
- Basic computer skills
- Ability to develop and maintain positive relationships with patients and program stakeholders
- Understanding of, and sensitivity to, the target community
- Good communication skills such as listening, speaking, and writing
- Ability and willingness to provide emotional support, encouragement, and motivation to patients
- Ability to work independently and as part of a group
- Willingness to take initiative and be pro-active in daily work
- Willingness to travel around Salt Lake Valley to community-based organizations and occasionally clients’ homes
- Flexible schedule
A background check will be conducted on all potential candidates. Women, minorities, veterans and people with disabilities are encouraged to apply. Reasonable accommodation will be made for employees with disabilities.
Evaluation and Reporting: UHC members’ evaluation and reporting commitments include, but may not be limited to, the following:
- Completion of mid and end-of-term performance reviews with CHW I/site supervisor and program leadership
- Regular meetings with CHW I/site supervisor to assess progress, successes, and challenges related to the position
- Quarterly and end-of-term interviews with program leadership to assess progress, successes, and challenges related to the program
- Bi-weekly CHW meetings with program leadership
- Monthly UHC member meetings with program leadership
- Monthly timesheets to CHW I/site supervisor and program leadership
- Monthly activity reports to program leadership