Utah Health Center Controlled Network (HCCN) Manager

July 08, 2019


Job Summary

The Utah HCCN Manager (UHM) is charged with leading AUCH’s analytics and network services aimed at supporting Health Center clinical quality and financial performance through data-driven approaches. This role will direct the strategic, operational, and business affairs of the Utah HCCN. The UHM will have in-depth knowledge of analytics and information management and of the importance and use of these functions in driving performance. This includes the demonstrated ability to utilize informatics and analytics functions to enhance provider engagement and to better serve and engage the Association’s members. In addition, the successful candidate will understand trends in healthcare and how to utilize information to effectively enable and support Utah’s Health Center organizations. The UHM provides technical and administrative support for multiple projects under the direction of the Associate Director.

General Responsibilities

The following information is intended to be representative of the essential functions performed and is not all-inclusive.

  • Manage the HCCN project and oversee technology selection, purchasing, implementation, and optimization of HCCN selected Health IT tool(s).
  • Support Utah’s Health Centers with EHR and Member Engagement platform configurations.
  • Oversee and perform root-cause analyses, clinical end-user interviews, data collection process assessments, and/or usability studies to optimize clinical and business workflows to improve HCCN technology adoption and staff satisfaction.
  • Support existing and new users of HCCN Health IT tool(s) to facilitate consistent use of products.
  • Oversee and conduct implementation analysis and training sessions with Health Centers (both on- and off-site) to facilitate solution configurations and interface set-up.
  • Oversee the implementation of standardized provider IT satisfaction assessments.
  • Facilitate workgroups and committee meetings, as appropriate.
  • Provide vision, management, and supervision to the HCCN Division in a collaborative and supportive manner including:
    1. Coaching, empowering and motivating.
    2. Monitoring individual performance.
    3. Planning and coordinating workload.
    4. Evaluating annual performance. 
  • Facilitate the assessment, identification, and implementation of current and future Health Center informatics and analytics needs.
  • Monitor project spending.
  • Provide ongoing communication and regular reports to the Executive, Deputy, and Associate Directors.
  • Establish and maintain a supportive, collegial role with Health Centers.
  • Develop and maintain partnerships with local, state, and private entities.
  • Actively participate in local, State, Regional, and National workgroups and committees.
  • Contribute to the AUCH strategic planning process, goal and objective development, and to the preparation of grants and work plan activities.
  • Assist with program planning, evaluation, and reporting.
  • Fulfill other duties as assigned.


  • Bachelor’s degree in health IT or related discipline, plus at least 3+ years of experience working with complex software applications as a superuser, configuration/implementation or support analyst, system administrator, or trainer, OR equivalent combination of education and work experience including informatics, healthcare, business, or community health.
  • Experience with eCW, Athena, and or EPIC highly preferred.
  • Experience with implementation and assessment of customer and industry-specific scenarios, workflows, and requirements to facilitate solutions in a highly collaborative manner.
  • Prior experience in an external client-facing role strongly preferred.
  • Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests.
  • Demonstrated maturity and demeanor to establish immediate credibility with clients.
  • Demonstrated success in supervising employees, evaluating program performance, collaborating with community organizations, etc. is required.
  • Excellent verbal and written communication skills with the ability to deliver effective presentations and training covering complex information to audiences at all levels.
  • Must have a high standard of work-ethics, and be able to multi-task and collaborate with a multi-disciplinary team.
  • Ability to travel throughout Utah.

AUCH is an equal opportunity employer, offering flexible benefits, a casual work environment, and competitive compensation (DOE). 

Category:   Full-Time; Exempt

Responsible to:  Associate Director

Salary: 65,000 to 85,000 - Dependent upon experience and education

About AUCH

The Association for Utah Community Health (AUCH) is a membership association for Utah’s Health Centers serving low-income, homeless, and migrant populations in Utah. AUCH is a busy, team-oriented non-profit that represents and supports Utah’s Health Centers by providing training and technical assistance to improve the quality of and access to comprehensive healthcare services. AUCH is looking for an experienced Manager to achieve innovative, statewide informatics and analytics, serving as the key strategist to shape and drive the transformation of Utah’s HCCN core data and analytics strategies within a multi-disciplinary team. Applicants should be excited about facilitating change among a diverse group of rural and urban stakeholders.

Deadline to Apply: Application review begins August 1, 2019

To Apply: 

Please send a cover letter, question responses, and resume to:


Association for Utah Community Health
Attn: Courtney Pariera Dinkins
860 East 4500 South, Suite 206
Salt Lake City, UT 84107